Privacy Policy

1. Who we are

TipWay (tipway.net) is a healthcare facilitation platform that connects international patients with verified hospitals, doctors, and health services in Türkiye. TipWay acts as the data controller for the information you share with us under the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. What data we collect

Account data: name, email address, password, and — if you choose to provide them — phone number, gender, and country of residence.

Health data you upload: medical reports, imaging (DICOM), lab results, and the symptom descriptions you write when requesting a medical second opinion. Health data is special-category data — we only process it with your explicit consent, given when you upload a file or submit a case.

Contact and enquiry data: messages you send through our contact form, including your name, email, optional phone number, and the content of your message.

Usage data: pages visited, device and browser type, and interaction events — collected via cookies and similar technologies only where you have consented (see our Cookie Policy).

3. Why we use your data

To operate your account, respond to your enquiries, check insurance compatibility, coordinate appointment requests, and forward your medical files to the hospitals and doctors you explicitly select. We never sell your personal data, and we never share your health data with any party you have not authorized.

4. How we protect your data

Medical files are encrypted with AES-256 at rest and TLS in transit. Access to your files is explicit and revokable: a coordinator can only view a file after you share it, and you can withdraw access at any time from your dashboard. Every access and action is recorded in an audit log.

5. Your rights

Under KVKK Article 11 and GDPR Articles 15–22 you may request access to, correction of, or deletion of your personal data; object to processing; and withdraw consent at any time without affecting prior lawful processing. To exercise any right, email care@tipway.net — we respond within 30 days.

6. Data retention

We keep account data while your account is active and delete or anonymize it within 90 days of account closure, unless a longer period is required by Turkish health regulations or tax law. You can delete uploaded medical files yourself at any time.