Legal

Terms of Service

The rules that apply when you use the TipWay platform and its services.

Last updated: July 1, 2026

1. What TipWay is — and is not

TipWay is a facilitation and information platform. We connect you with independent, licensed hospitals and physicians in Türkiye, help you compare options, check insurance compatibility, and coordinate communication. TipWay is NOT a healthcare provider: we do not practice medicine, do not employ the doctors listed on the platform, and are not a party to the treatment contract between you and a hospital.

2. Your account

You must provide accurate information, be at least 18 years old (or use the platform under a guardian's supervision), and keep your credentials confidential. You are responsible for activity under your account.

3. Bookings and second opinions

Appointment requests made through TipWay are requests only, and become binding when the hospital confirms them. Cost estimates shared through the platform are prepared by the hospital and may change after an in-person examination; the final price is always set out in the hospital's own written offer.

4. Acceptable use

You may not upload content that is unlawful or that belongs to another person without their consent, attempt to access other users' data, or use the platform to send spam or fraudulent enquiries. We may suspend accounts that violate these rules.

5. Liability

Medical services are provided solely by the hospitals and physicians you choose; they carry professional liability for diagnosis and treatment. TipWay is liable only for the operation of the platform itself and, to the extent permitted by law, our total liability is limited to the fees you paid to TipWay (the core platform is currently free). Nothing in these terms limits liability that cannot be limited by law.

6. Governing law

These terms are governed by the laws of the Republic of Türkiye. Disputes are subject to the courts and enforcement offices of Istanbul (Çağlayan). If you are a consumer, mandatory consumer-protection rules of your country of residence remain unaffected.

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